Shipping and Delivery Information

Orders are generally dispatched within two to three business days. Once dispatched, delivery usually takes a further two to three days to most cities, with an additional two to three days for remote pin codes. Delivery dates are estimates and may shift due to circumstances outside our control. Upon dispatch, a tracking link is sent to you by WhatsApp and email so you can follow the shipment in real time.

Delivery is free on every order within India. There is no minimum order value and no charge on refills or subscription deliveries.

International orders are charged by parcel weight. The rate for your destination is calculated and shown at checkout before payment, so there is nothing to work out in advance.

Yes. We now ship to the United States, Canada, the United Kingdom and Europe, the United Arab Emirates, Singapore, Hong Kong, Japan, South Korea, Malaysia, Australia and New Zealand.

International shipping is charged by parcel weight and the exact amount is shown at checkout before you pay. Standard international delivery is approximately seven working days. Any customs duties or local taxes levied by the destination country are payable by the recipient and are not included in the price you pay us.

Once your order is placed it enters processing quickly so we can dispatch it promptly. This means we are unable to cancel it, change the shipping address, or update the phone number once processing has begun. If you need to cancel before dispatch, email care@dipsy.store as soon as possible.

Should you be unavailable at the time of delivery, our courier will attempt delivery on three separate occasions. If you remain unavailable, the courier will contact you by WhatsApp or telephone to arrange a rescheduled delivery. If all three attempts are unsuccessful, your package returns to our facility and a refund is issued.

Orders need to be signed for on delivery. If you cannot be there, please nominate someone, a family member, colleague or neighbour, to sign on your behalf. We cannot take responsibility for orders signed for by someone else, and we are not responsible for damage occurring after delivery. Any shortage or damage must be reported to us on the day of delivery.

An order can be cancelled while it is still with us, before it is shipped from our facility. A 2.5% payment gateway charge is deducted and the balance is refunded to the original payment method.

For returns and exchanges, see our Return and Cancellation Policy.

We do not accept back orders, so we only take orders we can fulfil straight away. In the unlikely event that something you ordered is unavailable, we will contact you within two business days to agree how you would like the order handled.