Help & FAQs

Everything about the products, the ritual, your order and our policies — in one place.

Frequently asked questions

The Brand

Skincare was never meant to be complicated. At Dipsy, we believe in the quiet power of ritual. In a world that moves fast and sells faster, we return to something timeless: the purity of Indian ingredients and the wisdom of ancestral care.

Our formulations are crafted with intention — minimal, honest, and deeply effective. Dipsy is not just skincare. It is a pause. A return. A ritual.

Conscious beauty in its fullest transparency is what we're all about. We are committed to cruelty-free practices in all stages of development and supply — we have never and will never test our ingredients or products on animals, and our suppliers follow the same ethical standards.

Yes. We work with our labs and expert board to carefully source ingredients that are safe for all skin types, calming, and packed with antioxidants that help prevent irritation. We still suggest patch testing any new product and consulting your dermatologist for specific concerns.

Dipsy products are formulated and made in India by Dipsy Personal Care & Cosmetics LLP, using Indian-origin botanicals and modern cosmetic science.

Products & usage

If you wear makeup or SPF daily, start with Teja Mandara — a clean rinse changes everything downstream. If dryness or dullness is the concern, start with Malli Malli. Most first-time customers choose the Complete Ritual bundle and save Rs. 499.

Yes — they're designed as one ritual. Cleanse with Teja Mandara in the evening, then press in Malli Malli. In the morning, Malli Malli alone is enough for most people.

Both products are dermatologically tested and non-comedogenic, formulated to cleanse and hydrate without clogging pores or causing irritation. Patch test any new product if your skin is highly reactive.

Yes. Both products are gender neutral — quick-absorbing, fragrance-free (Malli Malli) and hassle-free for any routine.

Teja Mandara (100ml) lasts roughly six to eight weeks with daily evening use. Malli Malli (50g) lasts about eight weeks with twice-daily use.

Subscriptions

Choose "Subscribe & Save" on any product page and pick a delivery rhythm of 4, 6 or 8 weeks. Every refill ships free at 15% off, and you can pause, skip or cancel anytime from your account — no lock-ins.

Yes. You can change the frequency, skip a delivery or swap products at any time before your next renewal date.

Your first order is charged at checkout. Every renewal is charged on the date your chosen interval falls due, and we email you a reminder before it goes through.

Shipping

Yes — shipping is free on every order within India, with no minimum spend.

Orders placed on business days ship within 24 hours. Delivery typically takes 2–5 business days depending on your location.

Not at the moment. We currently ship within India only. Write to care@dipsy.store if you'd like to be notified when that changes.

Returns

If something isn't right, contact us within 7 days of delivery at care@dipsy.store with your order number and we'll make it right.

If your order hasn't shipped, we can amend or cancel it — email us as soon as possible with your order number.

Send a photo to care@dipsy.store within 48 hours of delivery and we'll arrange a replacement straight away.

Privacy

For any account-related questions or issues, please email us at care@dipsy.store and we'll get you sorted.

We welcome your feedback — it helps us serve our community better. Email us at care@dipsy.store with your thoughts, or leave a review directly on the product pages.

We use your details only to process orders and, if you opt in, to send you ritual and ingredient updates. We never sell your data. Full details are in our Privacy Policy.

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